Privacy policy

Who we are

This Privacy Policy explains how Automera collects, uses and protects personal information. We aim to handle data responsibly and transparently. We are responsible for personal information under our control under applicable Canadian privacy legislation.

As an organisation responsible for personal information, we work to handle information carefully and securely. Respecting your privacy rights is central to that responsibility.

Information we collect

We collect several types of information to provide AI automation and intelligent document processing services:

• Contact details: your name, email address, telephone number and company when you register on the site.
• Usage information: details of how you access and interact with the website, including pages visited and time spent.
• Cookie data: identifying information collected through cookies and similar technologies to improve your experience.
• Technical information: IP address, browser type, operating system and other device information.
• Form data: information you voluntarily provide through contact forms or requests for information.

Legal grounds for processing

We collect, use and disclose personal information with meaningful consent where required by applicable Canadian privacy law. Exceptions apply only where permitted by law. The purposes include:

• Consent: where you explicitly agree to collection and use, such as when subscribing to a newsletter.
• Security and service improvement: where processing helps improve services, maintain website security or prevent fraud.
• Legal obligations: where the law requires us to retain information, such as tax or compliance records.
• Requested services: where processing is necessary to provide a service you have requested.

How information is used

We use collected information for purposes connected with our automation and workflow services:

• Providing, maintaining and improving AI automation tools and intelligent document processing services.
• Personalising your experience and providing relevant analytics and automation content.
• Communicating service updates, policy changes and opportunities for improvement.
• Analysing website use to better understand how businesses select AI solutions.
• Protecting the platform and preventing fraudulent activity.
• Meeting applicable legal and regulatory obligations.

Data retention

Personal information is retained for as long as needed for the purposes described here. The specific retention periods are:

• Registration and contact data: while your account remains active and for up to 24 months after the last interaction, unless a longer period is required by law.
• Cookie and analytics data: generally between 12 and 14 months after collection, followed by automatic deletion.
• Server logs: technical server records are kept for 12 months for security and troubleshooting.
• Contact form data: up to 24 months after your last interaction with us.
• Legal compliance information: records are retained for the periods required by applicable Canadian law and securely disposed of when no longer needed.

Your rights

You may request access to your personal information, challenge its accuracy and request corrections, subject to applicable Canadian privacy law. You may also contact us about the following requests, which we assess under the law that applies:

• Access: request a copy of the personal data we hold about you.
• Rectification: correct or update inaccurate or incomplete information.
• Erasure: request deletion of personal data in certain circumstances.
• Withdrawal of consent: withdraw consent, subject to legal or contractual restrictions and reasonable notice; we will explain the implications.
• Copy of your information: request a copy of your data in a structured, portable format.
• Objection: object to the processing of data for certain purposes.
• Questions about automated decisions: ask how automated processing affects your information and what review options are available under applicable law.

To exercise a right, contact us using the details in the contact section below.

Cookies and tracking technologies

We use cookies and similar technologies to improve browsing and understand how the website is used. These small files are stored on your device. We use session, persistent and third-party cookies for different purposes.

Cookies help remember preferences and identify useful features so we can improve our automation services. Browser settings allow you to manage cookies, although restrictions may affect site functions. Our Cookie Policy provides further detail.

Data security

We use technical, administrative and physical measures to protect personal information against unauthorised access, alteration, disclosure or destruction. These include encryption in transit and at rest, role-based access controls and regular security reviews.

No security system is completely invulnerable. Although we take steps to protect information, we cannot guarantee absolute security. Please contact us promptly with any security concerns.

Sharing information

We do not sell, rent or share personal information with third parties without consent, except in the following circumstances:

• Service providers: information is shared with providers that help operate the website and services, including hosting and analytics providers.
• Legal requirements: information may be disclosed where required by law or necessary to protect our legal rights.
• Business transfers: information may be transferred as part of a merger or acquisition.

Service providers are contractually required to keep information confidential and use it only for the specified purposes.

Links to other websites

This website may link to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal information. This policy applies only to our website and services.

Policy updates

We may revise this policy as our practices, technology or legislation change. Significant changes will be communicated by publishing the updated policy and changing the date at the top. Continued use after changes signifies acceptance of the revised policy.

Supervisory authority

If you have concerns about how personal information is handled, contact us first. You may also contact the appropriate provincial privacy regulator or the Office of the Privacy Commissioner of Canada . You may contact the agency if you believe your privacy rights have been infringed.